Koodo Mobile Phone Numbers and Emails

Toll-Free Number:

  • (855) 525-6636
    Privacy Inquiries
Send Message

Customer Service:

  • +1 647 788 4337
  • +1 647 853 8553

Koodo Mobile Emails:

Customer Service
Privacy Inquiries
Claim Your Business

Contact Information

Koodo Mobile Website:

Koodo Mobile Help Center:

Corporate Office Address:

TELUS Communications Inc.
25 York St., 25 Fl.
Toronto, Ontario M5J 2V5

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 9:00pm

Saturday - Sunday: 9:00am - 6:00pm

Koodo Mobile Customer Service Reviews

1.3 / 5
My phone is not working while roaming

Your company does not have customer service, only a robot. My phone is not working while I am away. I called your service and they want to send me a text...

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Inas Eal
Absolutely no customer service

Their website is currently down, I've been unable to access my account for 3 days, their support and chat pages don't work, and they have no phone number that...

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Summary of Koodo Mobile Customer Service Calls

01:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Koodo Mobile?

Payments and Charges Question:

  • “Billing issues”
  • “Unsifficient bill”
  • “Issues with bill”

Request for Information Question:

  • “Need assistance”
  • “Ask about my billing”
  • “To ask them a question about my bill”

Activation/ Cancellation Question:

  • “Terminate service”
  • “Cancellation”
  • “To deactivate my connection”

Account Question:

  • “I need my account number”
  • “Can't get into account and change SIM card”
  • “My Account”

Product/ Service Question:

  • “Discuss why you want to disconnect my service”
  • “Sim not working”
  • “No network”

Staff Question:

  • “Want service while on vacation”
  • “Service not working”
  • “New service”

Cards Question:

  • “I want to pay with a visa card”
  • “My phone is sim card locked”
  • “To add credit card to my phone for payments to come off automatically”

Shipping and Delivery Question:

  • “Have not received my sim cards”
  • “New phone hasnt arrived”
  • “Didn't get text messages”

Return/ Replace Question:

  • “Change addresd”
  • “Changing permissions”
  • “Would like to return tablet”

Refund Question:

  • “Refund”
  • “Waiting 2 weeks for refund”
  • “Trying to get a refund”

Website/ Application Question:

  • “Garbage website, won't even take my money.”
  • “Your website and AI both need to be reprogrammed to be more user friendly and better for setting up new accounts”
  • “Website Servide”

Employment Question:

  • “Pay off tab today”
  • “I would like to pay off my contract”

Other Question:

  • “Lost phone”
  • “1v8cky”
  • “Unlock phone”


Related Companies

Telus Communications, Telus International

Koodo Mobile reviews and complaints

Koodo Mobile is ranked 434 out of 1617 in Telecommunications category

Area Served


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