Koodo Mobile Phone Numbers and Emails

Toll-Free Number:

  • (855) 525-6636
    Privacy Inquiries
Send Message

Customer Service:

  • +1 647 788 4337
  • +1 647 853 8553

Koodo Mobile Emails:

Customer Service
privacy@koodomobile.com
Privacy Inquiries
Claim Your Business

Contact Information

Koodo Mobile Website:

Koodo Mobile Help Center:

Corporate Office Address:

TELUS Communications Inc.
25 York St., 25 Fl.
Toronto, Ontario M5J 2V5
Canada

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 9:00pm

Saturday - Sunday: 9:00am - 6:00pm

Koodo Mobile Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4327226
My phone is not working while roaming
1.0

Your company does not have customer service, only a robot. My phone is not working while I am away. I called your service and they want to send me a text...

Read full review
Inas Eal
Absolutely no customer service
2.0

Their website is currently down, I've been unable to access my account for 3 days, their support and chat pages don't work, and they have no phone number that...

Read full review

Summary of Koodo Mobile Customer Service Calls

4.5K TOTAL
CALLS
01:13 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Koodo Mobile?

Payments and Charges Question:

  • “Billing issues”
  • “Unsifficient bill”
  • “Issues with bill”

Request for Information Question:

  • “Need assistance”
  • “Ask about my billing”
  • “To ask them a question about my bill”

Activation/ Cancellation Question:

  • “Terminate service”
  • “Cancellation”
  • “To deactivate my connection”

Account Question:

  • “I need my account number”
  • “Can't get into account and change SIM card”
  • “My Account”

Product/ Service Question:

  • “Discuss why you want to disconnect my service”
  • “Sim not working”
  • “No network”

Staff Question:

  • “Want service while on vacation”
  • “Service not working”
  • “New service”

Cards Question:

  • “I want to pay with a visa card”
  • “My phone is sim card locked”
  • “To add credit card to my phone for payments to come off automatically”

Shipping and Delivery Question:

  • “Have not received my sim cards”
  • “New phone hasnt arrived”
  • “Didn't get text messages”

Return/ Replace Question:

  • “Change addresd”
  • “Changing permissions”
  • “Would like to return tablet”

Refund Question:

  • “Refund”
  • “Waiting 2 weeks for refund”
  • “Trying to get a refund”

Website/ Application Question:

  • “Garbage website, won't even take my money.”
  • “Your website and AI both need to be reprogrammed to be more user friendly and better for setting up new accounts”
  • “Website Servide”

Employment Question:

  • “Pay off tab today”
  • “I would like to pay off my contract”

Other Question:

  • “Lost phone”
  • “1v8cky”
  • “Unlock phone”

About

Related Companies

Telus Communications, Telus International

Koodo Mobile reviews and complaints

Koodo Mobile is ranked 434 out of 1617 in Telecommunications category

Area Served

Canada

Payment Methods

VISAMasterCard

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