Contact Koodo Mobile Customer Service
Koodo Mobile Phone Numbers and Emails
Toll-Free Number:
-
(855) 525-6636Privacy Inquiries
Customer Service:
-
+1 647 788 4337
-
+1 647 853 8553
Koodo Mobile Emails:
Customer Service
privacy@koodomobile.com
Privacy Inquiries
Contact Information
Koodo Mobile Website:
Koodo Mobile Help Center:
Corporate Office Address:
TELUS Communications Inc.
25 York St., 25 Fl.
Toronto,
Ontario
M5J 2V5
Canada
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 9:00pm
Saturday - Sunday: 9:00am - 6:00pm
Summary of Koodo Mobile Customer Service Calls
4.5K
TOTAL
CALLS
CALLS
01:13
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Koodo Mobile?
Payments and Charges Question:
- “Billing issues”
- “Unsifficient bill”
- “Issues with bill”
Request for Information Question:
- “Need assistance”
- “Ask about my billing”
- “To ask them a question about my bill”
Activation/ Cancellation Question:
- “Terminate service”
- “Cancellation”
- “To deactivate my connection”
Account Question:
- “I need my account number”
- “Can't get into account and change SIM card”
- “My Account”
Product/ Service Question:
- “Discuss why you want to disconnect my service”
- “Sim not working”
- “No network”
Staff Question:
- “Want service while on vacation”
- “Service not working”
- “New service”
Cards Question:
- “I want to pay with a visa card”
- “My phone is sim card locked”
- “To add credit card to my phone for payments to come off automatically”
Shipping and Delivery Question:
- “Have not received my sim cards”
- “New phone hasnt arrived”
- “Didn't get text messages”
Return/ Replace Question:
- “Change addresd”
- “Changing permissions”
- “Would like to return tablet”
Refund Question:
- “Refund”
- “Waiting 2 weeks for refund”
- “Trying to get a refund”
Website/ Application Question:
- “Garbage website, won't even take my money.”
- “Your website and AI both need to be reprogrammed to be more user friendly and better for setting up new accounts”
- “Website Servide”
Employment Question:
- “Pay off tab today”
- “I would like to pay off my contract”
Other Question:
- “Lost phone”
- “1v8cky”
- “Unlock phone”
About
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Koodo Mobile is ranked 434 out of 1617 in Telecommunications category
Area Served
Canada
Payment Methods
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Koodo Mobile